Refund policy

Returns & Exchanges

Every piece we make is crafted when you order it — not pulled off a shelf, and nothing goes back on one. That's what lets us keep real designs in real sizes without guessing what'll sell. It also means we never overproduce: no warehouse of unsold stock, no leftover runs, only what someone actually ordered. And it means returns work a little differently than they do at a regular store. Here's the straight version — and the short answer is we've got you.

If something's wrong with your order

Wrong item, damaged in shipping, or a print that isn't right — that's on us, full stop. Email Support@SodaPopCool.com within 30 days of delivery with a couple of clear photos and a quick description of the issue.

We'll send a free replacement or a full refund — your call. You won't pay to ship anything back, and you don't need to. Keep the original or pass it along; we cover everything.

Wrong size, or changed your mind?

Ordered the wrong size, or simply had a change of heart about the piece? Because everything is made to order, both work exactly the same way — reach out within 30 days of delivery and we'll sort it out with you.

Email Support@SodaPopCool.com with your order number and we'll send you the return details. Return shipping is on you, and the piece needs to come back unworn and in its original condition. (If it's a sizing thing, double-check the size chart on the product page before you reorder — it's the quickest way to land it right next time.)

Once it's back and checks out, we'll set you up with 110% store credit — the full value of your order, plus an extra 10% as a thank-you, to spend on whatever catches your eye next. Store credit lands in your inbox as a code and doesn't expire, so there's no rush.

A quick, honest note: we're not able to offer cash refunds in these cases — store credit is what keeps us able to make each piece to order and keep our prices fair. (Defects and shipping mix-ups are always a full refund or free replacement — see the top of this page.)

Lost or undelivered packages

If tracking shows no movement for a while, give it a few extra days — carriers get backed up, especially around the holidays. Still nothing? Email us and we'll look into it together.

If tracking shows your package as delivered but it never showed up, check with neighbors and your local carrier first — from there, reach out and we'll see what we can do. You won't be out shipping either way while we sort it out.